WhatsApp Business Number Portability

Updated 21 hours ago by Joost R

Number Portability

Last week, WhatsApp released support for businesses to be able to migrate their WhatsApp phone numbers from one WhatsApp Business Account (WABA) to another one, in other words, businesses can now migrate their WhatsApp Number from one BSP to another BSP provider.

WhatsApp's solution is a self-service API-based solution where BSPs can call an API to migrate a phone number between the Source and Destination WhatsApp Business Accounts. The phone migration is initiated by the destination BSP or business that owns the destination WABA. (i.e. the new BSP the business is migrating to).

After being migrated, a phone number keeps its display name, quality status, messaging limits, Official Business Account status, and any High quality message templates previously approved. Migration does not create any downtime in sending messages. Messages and chat history are not migrated.

All information about phone number migration is now publicly available on Facebook's developer documentation here. Please also see their FAQ.
Our product team just received all this information from WhatsApp last week and are reviewing the documentation/process to implement this new functionality into our solution/processes asap.

Once we have more information on how this will work we will let you know in the coming days.


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