Collect feedback - CSAT widget
Consumer Satisfaction will make the widget show a webview to rate the conversation. This happens when there are messages in the conversation and the widget is manually closed by the customer. The csat settings look like this:
You can active CSAT by only setting the header:
- setting header is enought to enable the rating (it will be submitted immidately on click on the dating)
- setting remarkheader enables the remark input field and send button.
- type can be used to use any font awesome font as rating icon
- title can be used to change the webview title
Keep in mind that for the csat to activate both the contact and the agent should have send at least 1 message.