6- Customizing Contact profile fields
Choose here your default contact fields to make them available in the forms. Pick only the information that would like to collect in your forms.
- Click on the "Forms" section of your organization
- Click on the form "Contact Profile"
- Toggle on and off the desired contact fields
What it looks like in a conversation (Agent view)
As you can see, (only) the 4 contact fields selected above are now available for the agents
Book one of the support products in the shop to summon Web1on1 Expert team (more info: how to book support products)