Troubleshooting FB Messenger connection

Updated 7 months ago by Arthur BEGOU

What do do when Facebook Messenger messages cannot be delivered?

Your Facebook Messenger integration (access token) can become invalid for a variety of reasons. Typically, this happens when a Facebook administrator changes his/her Facebook password. - this will make Facebook revoke all current app permissions.

To solve this, you will have to re-assign the Facebook Page again (re-create the integration) to provide the integration with a new token. Unfortunately we can't do this ourselves because it requires your Company´s FB administrator to be logged into Facebook Business section.

  1. Delete the current integration.
  2. Create the integration again
    While/after being logged-in at Facebook (as an admin of the page you want to connect)

How did we do?

Changes to Facebook Messenger concerning EU Policies - Dec. 2020