Web1on1 Terms and Conditions

Updated 1 month ago by Joost Rijlaarsdam

Thank you for your interest in the Web1on1 Multi-Channel Automotive Messaging Platform (the “AMP”). These Web1on1 Terms of Service, together with the Web1on1 Data Processing Agreement, the Web1on1 Privacy Policy and the Acceptable Use Policy set out the terms pursuant to which Web1on1 offers the AMP Solution (together, the “Agreement”).

By registering to use the Web1on1 AMP via the Web1on1 Website you agree to be bound by the Agreement. If you represent an entity, you guarantee that you are legally authorized to represent the entity and enter into this Agreement on that entities’ behalf. The Agreement is between you as a Web1on1 customer, or if you represent an entity, such entity (either, “Customer”) and Web1on1 BV. with its principal office: Transistorstraat 7, 1322 CJ ALMERE, The Netherlands (also “Web1on1” or “we”), (together “Parties”, and each separately a “Party”).

Web1on1 reserves the right at any time to refuse a registration in its sole discretion and to update and change the Agreement in accordance with section 14 of this Agreement, by posting updates and changes here.

1. Definitions

“Administrator Account” is defined in section 7.

“Agreement” is defined in the heading.

“AMP” or “Automotive Messaging Platform” means the software, hardware, platforms and systems used by Web1on1 to host and make the Services available for Customer’s use.

“AMP Partner” a corporate entity that acts as an authorized Web1on1 partner providing Services to Customers.

“Chat Participant” means the natural person that the Customer, either by itself via a Messaging Agent or a chatbot, transmits messages to, receives messages from, or otherwise communicates with through the AMP. 

“Customer” is defined in the second paragraph of the header of these Terms of Service.

“Customer Application” means the software application or website developed by Customer using the Web1on1 SDK.

“Customer Data” means any data, information, content, records, and files that Customer (or any of its Users or Chat Participants) loads, receives through, transmits to or enters into the AMP or otherwise provides to Web1on1, and any data, information, content, records and files that the AMP obtains from Customer’s servers or systems or from third parties on Customer’s behalf, including any and all intellectual property rights in any of the foregoing.

“Customer User Account” is defined in section 7.

“De-Identified Data” means all Customer Data that is not Personal Information.

“Effective Date” is the date on which Customer registers to use the AMP via the Web1on1 Website.

“Fee” are both variable and monthly fees as described in section 5.

“Free Trial Period” is the period that starts on the Effective Date and continues as long as Customer has registered only one User for the Web1on1 Services. The Free Trial Period will automatically end 14 days after the date the Customer adds one or more additional Users. 

“Integrated Third Party Business Applications” means third party business software used by Customer to interoperate with the Web1on1 Platform, which software may include customer relationship management software such as Salesforce.com, Oracle, Zendesk, and other software listed on the Web1on1 Website.

“Modifications” means improvements, customization, updates, enhancements, aggregations, compilations, derivative works, translations, adaptations, and results from processing (including analyses, reports, databases, datasets, recommendations, and visual representations) in any form or medium, and “Modify” has a corresponding meaning.

“Non-Integrated Business Applications” means any business software applications used by Customer to interoperate with the Web1on1 Platform through the Web1on1 API, but which software, for greater certainty, excludes Integrated Third-Party Business Applications.

“Personal Information” means information about an identifiable living individual person.

“Services” means the services provided by Web1on1 to Customer that facilitate the communication between the Customer and its customers through and including the AMP and the provision of other supporting services such as but not limited to the Web1on1 Live Chat Agents and the use of a variety of Third-Party Messaging Platforms, as more particularly described on the Web1on1 Website.

“Term” is defined in section 9.

“Third-Party Messaging Platforms” means any third-party platform used by Customer to transmit and receive messages with Chat Participants, which platforms may include Facebook, Google, Telegram, WhatsApp, and other platforms listed here

“User” is defined in section 7.

“Web1on1” the corporation with limited liability under Dutch law Web1on1 BV. with its principal office: Transistorstraat 7, 1322 CJ ALMERE, The Netherlands. 

“Web1on1 API” means the application programming interface, sample source code, tools, instructions, documentation, and other materials made available by Web1on1 to Customer to assist Customer in developing its internal business software that interoperates with the AMP.

“Web1on1 Data Processing Agreement” can be found here.

“Web1on1 Expert Messaging Agent” means an actual person who is either employed by Web1on1 or hired by Web1on1 to support Customers’ messaging services.

“Web1on1 SDKs” means the software development kits made available by Web1on1 for the development of Customer Applications for each of iOS, Android, or the web, that interoperate with the AMP, and “Web1on1 SDK” means any one of the foregoing software development kits.

“Web1on1 Website” means any websites used by Web1on1 to provide the Services, including the website located at www.web1on1.chat.

2. Grant of Rights

Free Trial AMP License. Subject to Customer’s registration in conformity with the Web1on1 registration page and Customer’s (including Customers employees, managers, directors, affiliates, agents, contractors, successors, and assigns) compliance with the terms and conditions of this Agreement and all applicable laws, Web1on1 grants to Customer a non-exclusive, non-transferable, revocable right and license during the Free Trial Period to use the AMP including standard messaging Channels (listed here) free of charge, provided also that Customer is in compliance with its obligations under the applicable terms of use related to all Third Party Messaging Platforms, Integrated Third Party Business Applications, and Non Integrated Business Applications. During the Free Trial Period, the AMP may be used for testing purposes only. 

AMP License. Following the Free Trial period and subject to Customer’s (including Customers employees, officers, directors, affiliates, agents, contractors, successors, and assigns) timely payment of all applicable Fees and continued compliance with all material terms and conditions of this Agreement and all applicable laws, Web1on1 grants to Customer a non-exclusive, non-transferable, revocable right and license during the Term to use the AMP for the subscribed amount of licenses, provided also that: (i) Customer is in compliance with its obligations under the applicable terms of use related to all Third Party Messaging Platforms, Integrated Third Party Business Applications, and Non Integrated Business Applications; and (ii) Customer has taken all steps as necessary to enable interoperability between the AMP and all applicable Third Party Messaging Platforms, Integrated Third Party Business Applications, and Non-Integrated Business Applications.

License to Web1on1 API. Subject to Customer’s compliance with the terms and conditions of this Agreement, Web1on1 grants to Customer a non-exclusive, non-transferable, revocable right and license during the Term to use the Web1on1 API solely for developing or enabling Non-Integrated Business Applications that will only be used by Customer to receive the Services to interface with the AMP in accordance with the terms of this Agreement and any other policies and guidelines published by Web1on1 from time to time.

License to Web1on1 SDK. Subject to Customer’s compliance with the terms and conditions of this Agreement, Web1on1 grants to Customer a non-exclusive, non-transferable, revocable right and license during the Term to download, install and use the Web1on1 SDK from the Web1on1 Website and other sites linked from the Web1on1 Website solely to: develop functionality within Customer Applications for facilitating communications between Customer and the Messaging Participants through the AMP in accordance with the terms of this Agreement and any other policies or guidelines published by Web1on1 from time to time, and distribute and otherwise make available the Web1on1 SDKs in object code form as embedded within Customer Applications.

3. Services

Paid AMP License

Customer will not be required to enter billing information to sign up for the Free Trial Period. Customer may provide such information at any point in time during the Free Trial Period. Once the Free Trial Period has ended, Customer may continue using the Service subject to the advance payment of a paid AMP license. Access to the Services will only continue if Customer has provided billing information before the time the Free Trial Period ends. If a Customer fails to pay for a paid AMP license, the Customer’s account will be frozen and made inaccessible until payment is made. Web1on1 reserves the right to delete Customers Account resulting in the loss of all Customer data.  

Management of subscriptions.

Customer can manage their subscriptions via the plans and billing page following the instructions found here. The Products and Services catalog can be found here.

Upgrade and Downgrade.

All subscriptions may be turned on and off and upgraded and downgraded at the convenience of Customer. Any upgrade or downgrade in plan level, will result in the new rate being charged at the next billing cycle. There will be no prorating for downgrades in between billing cycles. Downgrading your Service may cause the loss of features or capacity of the Customer account. Web1on1 does not accept any liability for such loss.

Cancellation.

Following the cancellation of a subscription the following will happen: 

  • All Services will continue to work until the last day of the month in which the cancellation has been requested (until 24.00 pm). Following termination of the Services, Web1on1 will send a last invoice for any possible remaining fees. 
  • Customers Users will be archived.
  • Customer Third-Party Messaging Platforms integrations (channels) will be deleted.
  • Any active chatbots will be deactivated.
  • The Administrator Account owner will still have access to Customer data in the 30 days following the termination of Services.
  • All Customer Data will be permanently deleted 30 days after the last invoice date.

Third Party Messaging Platforms. Web1on1 Services are delivered using the AMP and those Third-Party Messaging Platforms which have been selected by Customer and for which the Customer holds a subscription. The selection and use of Third-Party Messaging Platforms is entirely for the risk of Customer. Web1on1 can help the Customer set up an account for a Third-Party Messaging Platform in the name of the Customer. Web1on1 will provide the Customer with the credentials of the established account. 

Expert Messaging Agents. Web1on1 may engage Messaging Agents to provide live 'Online Conversations' or Chats on behalf of the Client. Web1on1 may use third party contractors as Messaging Agents. These people shall be bound to confidentiality and the terms of the Data Protection Agreement in place between Customer and Web1on1.

4. Communication Goals Expert Messaging Agents

Web1on1 and Customer will agree the Messaging objectives for Online Chats performed by Expert Agents. These communication objectives are recorded in the AMP as ´Forms´ and are the basis for training and evaluating Web1on1 Messaging Agents.

5. Financial Arrangements

Payment of fees can be done either through Web1on1 or an AMP Partner with whom Customer has entered into an agreement for the provision of services provided by that AMP Partner and in relation to the AMP and invoicing of the AMP, or directly to Web1on1. If Customer has not engaged an AMP Partner, payment for the AMP must take place directly to Web1on1 as follows:

Monthly recurring fees.

Monthly recurring fees are invoiced in advance on the 1st day of the month the fees relate to. This applies to the following products:

  • Automotive Messaging Platform Licenses
  • WhatsApp business integration
  • Video call add on

Variable fees.

All metered Services are invoiced in arrears and based on actual use. 

Payment method.

Acceptable payment methods and related fees can be found here. 

The payment term for SEPA Credit Transfers is 15 days from invoice date. If the payment term is exceeded, Customer will be in default without a prior notice of default or warning being required.

If Web1on1 reasonably believes that a Customer may not be able to fulfill its financial duties towards Web1on1, Web1on1 may at any time demand sufficient security for the fulfillment of the payment obligation of the Customer. If the required security is not provided, or is provided in an inadequate manner, Web1on1 has the right to terminate the Agreement in whole or in part without judicial intervention, without prejudice to Web1on1's then due rights to payment of what is due upon termination of the Agreement.

All prices are listed here and are subject to change without notice. Whilst we make every effort to provide you with the most accurate, up-to-date information, occasionally, one or more items on our website may be mis-priced. In that event prices listed in our In-app Plans & Billing section are the valid prices.

6. Intellectual Property Rights

Web1on1 retains all ownership rights in Web1on1 trademarks. During the term of this Agreement, and subject to Customer following the usage requirements provided by Web1on1 from time to time, Customer may use the Web1on1 trademark. Customer must only use the images of Web1on1 trademarks that Web1on1 makes available to Customer as part of this Agreement, without altering them in any way and only use Web1on1 trademarks in connection with this Agreement. If Web1on1 so requests, acting reasonably, Customer shall immediately discontinue use of the Web1on1 trademark.

Web1on1 expressly reserves all rights, title, and interest in, and Customer will not acquire any right, title or interest in the AMP (or any part thereof) and any other materials or content provided by Web1on1 to Customer, including any and all Modifications to any of the foregoing (hereinafter collectively the “Web1on1 Property”). All right, title and interest in the Web1on1 Property will remain with Web1on1 (or Web1on1’s third party suppliers, as applicable). For greater certainty, the Web1on1 Property is licensed and not “sold” to Customer.

7. Customer User Account and Use Restrictions

Customer User Account.

Upon Customer’s request, Web1on1 will issue one or more administrator accounts (the “Administrator Account”) to Customer that provides Customer with the capability to create user accounts (each, a “Customer User Account”) for use by individuals who are an employee or contractor of Customer and that Customer wishes to have access to and use of the Web1on1 Platform (each, a “User”). Customer will ensure that Users only use the Web1on1 Platform through their Customer User Account.

Unauthorized use.

Customer will not share the Administrator Accounts with any other person and will not allow Users to share their Customer User Account with any other person. Customer will promptly notify Web1on1 of any actual or suspected unauthorized use of the Web1on1 Platform. Web1on1 reserves the right to suspend, deactivate, or replace any Customer User Account or Administrator Accounts if it determines that the Customer User Account or Administrator Account, as applicable, may have been used for an unauthorized purpose.

Use Restrictions.

Customer acknowledges and agrees that it is responsible for the compliance by all its Users and Chat Participants with this Agreement, any guidelines and policies published by Web1on1 from time to time, and the activities and communications of all Users and Chat Participants on the Web1on1 Platform. Without limiting the generality of any of the foregoing, Customer will not, and will not permit any other person (including any Users or Chat Participants) to use the Web1on1 Platform to send, upload, collect, transmit, store, use, disclose or process:

  • Data that contains any computer viruses, worms, malicious code, or any software intended to damage or alter a computer system or data;
  • Data that Customer or the applicable User or Chat Participant does not have the lawful right to send, upload, collect, transmit, store, use, disclose, process, copy, transmit, distribute and display;
  • Data that is false, intentionally misleading, or impersonates any other person;
  • Data that is bullying, harassing, abusive, threatening, vulgar, obscene, or offensive, or that contains pornography, nudity, or graphic or gratuitous violence, or that promotes violence, racism, discrimination, bigotry, hatred, or physical harm of any kind against any group or individual;
  • Data that is harmful to minors in any way or targeted at persons under the age of 13;
  • Data that violates any applicable laws, or infringes, violates or otherwise misappropriates the intellectual property or other rights of any third party (including any moral right, privacy right or right of publicity); or
  • Data that encourages any conduct that may violate, any applicable laws or would give rise to civil or criminal liability;

In addition to the foregoing Customer will not:

  • disable, overly burden, impair, or otherwise interfere with servers or networks connected to the Web1on1 Platform (e.g., a denial of service attack);
  • attempt to gain unauthorized access to the Web1on1 Platform;
  • use any data mining, robots, or similar data gathering or extraction methods, or copy, Modify, reverse engineer, reverse assemble, disassemble, or decompile the AMP or any part thereof or otherwise attempt to discover any source code, except as expressly provided for in this Agreement;
  • use the AMP for the purpose of building a similar or competitive product or service; or
  • use the AMP other than as permitted by this Agreement.

Web1on1 Platform Upgrades and Scheduled Downtime.

Web1on1 may, at its reasonable discretion modify or upgrade the Services and plan downtime in relation thereto. Web1on1 will use commercially reasonable efforts to provide reasonable advance notice of such downtime, suspension, termination, or limitation.

8. Web1on1´s Right to Use Customer Data

Customer grants (and if applicable, will cause each User and Chat Participant to grant) to Web1on1: (i) a non-exclusive, royalty-free, irrevocable, fully paid-up, and worldwide right and license during the Term to reproduce, perform, Modify, develop, access, collect, store and use all Customer Data, including any data, information or other content forming part thereof, in connection with this Agreement; and (ii) a non-exclusive, royalty-free, irrevocable, fully paid-up, perpetual, sublicensable, transferrable and worldwide right and license to reproduce, perform, Modify, develop, access, collect, store, use, sell, exploit, resell, distribute, provide, and transfer all De-Identified Data and any data, information or other content forming part thereof, for any purpose, including to improve the AMP.

9. Term and Termination

The term of the Agreement starts on the Effective Date and terminates on the last day of the  month following the month in which this Agreement was terminated, unless this Agreement is terminated against an earlier date for cause pursuant to this Agreement (the “Term”).   

Either Party shall be entitled to terminate the Agreement at any time, with immediate effect and without further formalities, notice or compensation in the event:

  • The other Party commits any material or persistent breach of any term of this Agreement and, in a case of a breach capable of being remedied, shall have failed to remedy such breach within 30 days after receipt of written notice requesting the remedy; 
  • The other Party has been declared bankrupt, is being wound up, has ceased trading, has been wound up by court order or is in composition with suspension of business, or is in any comparable situation as a result of proceedings of this kind provided by the national laws or regulations.

Web1on1 may terminate the Agreement at any time, with immediate effect and without further formalities, notice or compensation if any act or omission of the Customer materially harms the reputation of Web1on1 or any of its group companies or any of its trademarks. 

10. Disclaimer of Warranties

Limited warranty. The AMP is provided by Web1on1 on an “as is”, “as available” and “with all faults” basis and hereby Web1on1 and its directors, employees, content providers, agents and affiliates exclude, to the fullest extent permitted by applicable law, any warranty, express or implied as to the AMP. The functions embodied on or in the AMP are not warranted to be uninterrupted or without error. Web1on1 makes no representations or warranties of any kind concerning the AMP, express, or implied, including, without limitation, warranties of title, merchantability, fitness for a particular purpose, noninfringement, or the absence of latent or other defects, accuracy, or the presence of absence of errors, whether or not discoverable.

Third party messaging platforms. Integrated third party business applications, and non-integrated third party business applications disclaimer. Customer acknowledges that Web1on1s performance of its obligations under this agreement is dependent on: (i) Customer having taken all steps necessary to enable the available interoperability between the Web1on1 Platform and all applicable third party messaging platforms, Integrated Third Party Business Applications, and Non-Integrated Third Party Business Applications (through use of the Web1on1 API); and (ii) access to services, software or systems of third parties (including third party service providers of all applicable Third Party Messaging Platforms, Integrated Third Party Business Applications, and Non-Integrated Third Party Business Applications) and data stored or maintained thereon (collectively, the “Third Party Dependencies”). Web1on1 is not responsible for any Third-Party dependencies and will have no liability in respect of any interference with Customer’s use or any user’s use of or access to the AMP or security or privacy breaches arising from or attributable to any Third Party dependencies, and Customer waives any and all claims against Web1on1 in connection therewith.

Indemnity. Customer will defend, indemnify and hold harmless Web1on1, its employees, officers, directors, affiliates, agents, contractors, successors, and assigns against any and all third party (including Users) liability (including damages, recoveries, deficiencies, interest, penalties and reasonably legal fees), directly or indirectly arising from or in connection with, or relating to: (i) Customer Data; (ii) Customer’s breach of any of Customer’s obligations, representations or warranties under this Agreement; (iii) use of the AMP (or any part thereof) by Customer, any User, or any Chat Participant in combination with any Customer Applications or any third party software, application or service; (iv) misrepresentation, criminal behavior or gross negligence on the part of Customer, any User, or any Chat Participant; or (v) any actual or alleged infringement, violation or misappropriation of the rights of any person (including intellectual property or privacy rights) as a result of Customer’s, any User’s, or any Chat Participant’s use of the AMP (or any part thereof) contrary to the terms of this Agreement. Customer will fully cooperate with Web1on1 in the defense of any claim defended by Customer pursuant to its indemnification obligations under this Agreement and will not settle any such claim without the prior written consent of Web1on1.

11. Limitation of Liability

The liability of Web1on1 in relation to this Agreement, without prejudice to what is otherwise stipulated in this Section 11, is limited to damage to property, damage due to death or physical injury or any other direct, demonstrable and actual damage suffered by Customer. Web1on1 B.V. is under no circumstance liable for business damage, including damage due to lost profit or savings, or indirect or consequential damage.

If and insofar as Web1on1 appears to be liable to Customer for any reason whatsoever, Web1on1 disclaims to the fullest extent legally possible any cumulative liability above the amount (excluding VAT) of the fees actually paid to Web1on1 by Customer in the 12 months prior to the date of the event giving rise to the liability or €1,000. - if the latter amount is lower.

Subject to any liabilities arising under the Web1on1 Data Processing Agreement, Web1on1 is never liable for loss of or damage to files or data.

If Web1on1 is held liable by a third-party customer of Customer in respect of any damage for which it is not liable under the Agreement with the Customer, or in relation to a non-compliance of Customer with the terms of this Agreement, Customer shall fully indemnify Web1on1 in this regard.

As a condition for compensation for any event giving rise to a liability of Web1on1, Customer must report the damage to Web1on1 in writing as soon as possible, but at the latest within one (1) month after its occurrence.

The Parties acknowledge that the above provisions form an essential basis of the bargain and will survive termination of the and continue in full force and effect.

12. Data Protection

Web1on1 is dedicated to protecting personal data and to promote compliance with rules set forth by, among others, the European Union. Customer understands that Personal Information, including of Users and Chat Participants, will be treated in accordance with Web1on1’s privacy policy (the “Privacy Policy”). The Privacy Policy is hereby incorporated by reference and forms part of this Agreement.

Customer guarantees that it will in the execution of this Agreement, comply with all applicable data protection laws (including The General Data Protection Regulation (GDPR) (EU) 2016 / 679) while processing personal data. Furthermore, parties shall only process personal data in compliance with the Data Processing Agreement (DPA) which is made available here. The DPA is incorporated into these terms by reference, in the event of any discrepancy between this agreement and the DPA, the DPA shall prevail.

13. Support

Customer will generally have access to Web1on1 technical support from 09:00 to 17:00 CEST on weekdays (other than holidays observed by Web1on1) through email at care@web1on1.chat, or through the website.

In the event that Customer receives services through a AMP Partner, the AMP Partner will provide first line support. Second line support will be offered by Web1on1.

14. Amendments

Web1on1 may unilaterally amend this Agreement, in whole or in part (each, an “Amendment”), by:

(i) giving Customer reasonable prior notice of such Amendment; or

(ii) posting notice of such amendment on the Web1on1 Website. Unless otherwise indicated by Web1on1, any such Amendment will become effective as of the date communicated with the Amendment. If Customer does not agree to any such Amendment, Customer has the right to terminate the Agreement with 30-days’ notice, or, per the date that the Amendment becomes effective if that is sooner. If Customer has prepaid any fees to Web1on1 and wishes to exercise its termination for convenience right pursuant to this Agreement, then Web1on1 will refund customer an amount on a pro-rated basis calculated based on the effective date of termination until the end of the prepaid subscription period. Subject to the previous language in this section, no amendment, supplement, modification, waiver, or termination of this Agreement and, unless otherwise expressly specified in this Agreement, no consent or approval by any Party, will be binding unless executed in writing by the Party or Parties to be bound thereby.

15. General Provisions

Confidentiality. This Agreement and all information, documents and communications which are exchanged between parties (including but not limited to any materials protected by Intellectual Property Rights, templates and training materials delivered by Web1on1) and any other information which could reasonably be determined to be confidential information of one Party, shall be treated as confidential by the receiving Party. All confidential information shall be either returned or destroyed after termination of this Agreement.

Non-exclusive. The granted rights described in this Agreement shall be on a non-exclusive basis. Parties shall not be limited in cooperating with parties offering similar or the same services as the Parties hereunder.

Assignment. Customer will not assign this Agreement to any third party without Web1on1’s prior written consent. Web1on1 may assign this Agreement or any rights under this Agreement to any third party without Customer’s consent. The terms of this Agreement will be binding upon permitted assignees. This Agreement will inure to the benefit of and be binding upon the Parties, their permitted successors and permitted assignees.

Choice of Law and forum. This Agreement shall be governed by and construed in accordance with the laws of the Netherlands. Any dispute arising out or in connection with this Agreement shall be submitted exclusively to the competent courts in Amsterdam, The Netherlands.

Force majeure. Neither Party will be liable for delays or the inability to perform its obligations pursuant to this Agreement caused by any event or circumstances beyond its reasonable control, including acts of God, pandemic, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labour problems (other than those involving Web1on1 employees), internet service or other third-party provider failures or delays, or the unavailability or modification by third parties of third party websites.

Severability. Any provision of this Agreement found by a tribunal or court of competent jurisdiction to be illegal or unenforceable will be severed from this Agreement and all other provisions of this Agreement will remain in full force and effect.

Waiver. A waiver of any provision of this Agreement must be in writing and a waiver in one instance will not preclude enforcement of such provision on other occasions.

Independent Contractors. Parties’ relationship is that of independent contractors. Neither Party is an agent or partner of the other. Customer will not have and will not represent to any third party that it has any authority to act on behalf of Web1on1.

Entire Agreement. This Agreement constitutes the entire agreement between the Parties with respect to the subject matter of this Agreement and supersedes all other communications whether written or oral.


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