WhatsApp Dispatcher Bot

Updated 1 week ago by Erwin van Dijk

In this article, we will explain step by step how to configure your own WhatsApp Dispatcher Bot

What is a WhatsApp Dispatcher Bot?

The WhatsApp Dispatcher Bot is used to route WhatsApp Chats of your customers to the correct team inbox in the Web1on1 platform.  See video's below to see the WhatsApp Dispatcher Bot in action.

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Bot asking questions to route chat

Direct routing based on sales match Sentence

Direct routing based on Service match sentence

Steps to activate WhatsApp Dispatcher Bot

  1. Configure your locations & departments
  2. Configure your team inboxes
  3. Connect your team inboxes to your departments
  4. Create your Sales Match Sentence for direct routing
  5. Create your After-Sales Match Sentence for direct routing
  6. (Optional) Customize questions of the WhatsApp Dispatcher Bot

 

1. Configure your locations & Departments

Visit to this article to see how you can configure your locations & departments.

2. Configure your team inboxes

Visit this article to see how you can configure your team inboxes.

3. Connect your team inboxes to your departments

See the video below how you can add a team inbox to your department

4. Create your own Sales Match Sentence for direct routing via CTA WhatsApp buttons

It is possible to create your own Sales Match Sentence and add this to a WhatsApp CTA button See example below.

Hello, I have a question about this.*({{brand}}).*with license plate.*at Demo Dealer in ({{location}}).*

You can use a `.*` in sentences if you want to match everything.

With this sentence installed, if someone starts a conversation with the sentence below will be routed directly to the team inbox of Mercedes Amsterdam.

Hello, I have a question about this used Mercedes-Benz with licence plate AA-123-B at Demo Dealer Amsterdam. This car is posted on URL: https://www.web1on1.chat/en/vdp-example-page/

Example sentences
Dutch: Hallo, ik heb een vraag over deze.*({{brand}}) met kenteken.*bij Demo Dealer in ({{location}}).*
German: Hallo, ich habe eine Frage zu diesem.*({{brand}}) mit der Registrierungsnummer.*bei Demo Dealer in ({{location}}).*
French: Bonjour, j'ai une question sur cette.*({{brand}}) avec le numéro d'immatriculation.*chez Demo Dealer á ({{location}}).*
Spanish: Hola, Tengo una pregunta sobre este.*({{brand}}) con número de registro.*en Demo Dealer en ({{location}}).*
Example
Please go to https://www.web1on1.chat/en/demo-vdp/ and click the WhatsApp button on this page to see how it works. 

5. Create your own After-Sales Match Sentence for direct routing

Besides the CTA WhatsApp sentence option, it is also possible to create a sentence for direct routing to service departments. You can use this sentence in QR codes. For more info on creating & using QR codes, click here

Keep me informed about the maintenance of my ({{brand}}) at Demo Dealer in ({{location}})

Example sentences
Dutch: Hallo, houd me op de hoogte over het onderhoud van mijn ({{brand}}) bij Demo Dealer in ({{location}})
German: Hallo, halten Sie mich über die Wartung meines ({{brand}}) beim Demo-Händler in ({{location}})
French: Bonjour, tenez-moi au courant de l'entretien de mon ({{marque}}) chez Demo Dealer à ({{location}})
Spanish: Hola, mantenme informado sobre el mantenimiento de mi ({{brand}}) en Demo Dealer en ({{location}})

So if someone starts a conversation with the sentence below, the chat will be routed directly to the team inbox of After-Sales Audi Amsterdam

Keep me informed about the maintenance of my Audi at Demo Dealer in Amsterdam

Variables of the WhatsApp Dispatcher Bot

  • {{brand}} = In this list you will find the wording for the Brands you can use
  • {{location}} = Name of the location
  • {{organization}} = Display name of your organization as found in your organization details

6. (Optional) Customize questions of the WhatsApp Dispatcher Bot

You can change the bot sentences to your own liking.

  • Welcome text: Welcome at {{organization}}! This is the first time we have contact via WhatsApp. I would like to connect you to the right department. This way, the right person can get back to you as quick as possible. Outside our opening hours (8-17) we will respond the next business day.
  • Department text: Which department would you like to contact?
  • Brand text: What is the brand of the car you would like to talk about?
  • Location text: What location would be most convenient for you?
  • Connect text: I will put you through to {{organization}},{{department}}

Need help?
Contact our Client Success team via care@web1on1.chat


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