Commands and keyboard shortcuts

Updated 1 month ago by Joost Rijlaarsdam

Designed for Speed

Web1on1 Messenger is built for productivity. It is optimized to be used with commands (no mouse required). 

Commands

Feature

Command

Works with mouse?

Accepting new conversation

/accept (or: ctrl+\)

Yes, via notification or channel buttons

Go to longest waiting visitor

/next (or: ctrl+’)

Yes, click open contacts. 

Tip: shortkey is faster

Send form

/send

Yes, submit button

Close conversation

/close (or: ctrl+.)

Yes

Forward to a colleague

/forward (name colleague)

No

Block a contact *

/block

No

Quick open last contacts

/open

No

Follow a conversation, to be notified on changes

/follow

No

Unfollow a conversation

/unfollow

No

Add category

/category (name)

Yes, dropdown

Add form

+(form name)

Yes, button +form

Remove form

-(form name)

Yes (X) form top right

Fill out field

.fieldname

Yes, right mouse click on word 

Tip: hold ctrl to select multiple words

Send a conversation to another channel

/notify (channel)

No

Mention a colleague (both of you in the conversation)

@(name colleague)

No

Trigger bot (in Search area)

>

No

Add tag

#text

No

* A visitor is blocked for 1 hour (or as soon as you /unblock)

Keyboard shortcuts

Keyboard shortcuts are system commands

There is always a backup (clickable route

CTRL + →

Accept next chat

CTRL + ←

Toggle between conversations

CTRL + ↓

Next conversation

CTRL + ↑

Previous conversation

CTRL + /

Send form

CTRL + .

Close conversation

CTRL + K

Search knowledge base

CTRL + B

Search bots


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