Events in reporting

Updated 6 months ago by Erwin van Dijk

The following events are being used in the Platform Usage Overview and other reporting & statistics

  • Message -> Every message sent by contact or agent
  • Subscribe -> User subscribes to a channel
  • Unsubscribe -> User unsubscribes to a channel
  • Notify -> A channel is notified
  • Conversation -> # unique conversations
  • Login -> User logs into the messaging platform
  • Logout -> User logs out of the messaging platform

How did we do?

Chat Results in Google Analytics