In the Automotive Messaging Platform it's possible to forward chats to
- Colleagues (using @)
- Team inboxes (using /notify)
- Partner Organizations (using @)
Click here for the explanation video or read along below.
Forwarding to colleagues
You can forward a chat to a colleague. The colleagues who are online and active for 1 or more team inboxes will be shown first.
Forwarding to a team inbox
You can also forward a chat to a team inbox. The active team inboxes where users are online will be shown first.
Forwarding to partner organizations
You can forward a chat to a partner organization. When doing so the chat will be handled by the partner organization as a new incoming chat. So the routing rules of that organization will be applied.
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