Conversational Email FAQ´s

Updated 3 months ago by Joost Rijlaarsdam

Question:

I sent an email to xxx@mail2message.com and it initiated a new chat to which I was able to respond.

How do Web1on1 customers manage this if they're using their own email address, say, sales@acme.com? Clearly all emails sent to that address will initiate a new chat...

Answer:

- They are not ....

They use a specific email like: conversations@companyname.com (an emaill specifically used for conversational email.They are not replacing their email infrastructure with CS email.

Web1on1 provides what we call Conversational email. Conversational email is not full featured ... it is mainly there to be able to reach out if email is the only touchpoint available. Aim should be to direct the conversation back to messaging channels ...In the mean time, while emailing back-and-forth each email is represented as a message in the message stream.


How did we do?

Adding Custom Email