Using Agent Aliases

Updated 1 week ago by Joost Rijlaarsdam

Your team members will typically chat under their own name and profile picture. The Agent name will appear in the Webwidget

Agent profile picture in ChatShipper Webwidget

Once you decide to outsource (part of) your messaging to a solution provider will be linked to to account. The solution providers Expert Agents will be chatting under an alias.

You can select as many aliases as you want.

We typically advise to use 2 aliases.

Web1on1 will generate alias profile from stock photo's and names. You can change name to you liking. Don't you like a profile picture? Simple remove it by clicking the cross-icon.

Web1on1 adding agent aliasses

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