Canned Responses feature

Updated 3 months ago by Joost Rijlaarsdam

Web1on1 has a nifty quick response feature: Canned responses, that you can access from the messaging input by starting your message with *...

Using quick replies in conversations

Start your Message with a * (asterisk) follow by any word that you have used in your personal canned replies listing:


*Hello (for: Hello, how may I help your today?)


*Thank (for: Thank you, have a great weekend)

Setting our personal canned responses

To set your personal quick replies head over to: My account > Preferences Tab > Segment: Canned answers.

Only add 1 canned response per line.

ChatShipper setting personal quick replies

How did we do?

Activate your personal Whatsapp link

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