Contact waiting time indicator

Updated 3 months ago by Joost Rijlaarsdam


It would be really helpful to have an alert when a visitor has left a message and has been waiting for an answer for more than a given number of seconds.


While handling multiple conversations simultaneously you will inevitably want to understand who is waiting the longest for a reply from you.

We have solved this by adding a color indication on the contacts message indicator.

The indicator changes color


0-15 seconds


16-30 seconds


>31 seconds

Using our /next command will allow you to automatically jump to the longest waiting Contact. Nifty, right?

How did we do?

Canned Responses feature

How do I reset my password?